As Forest World Sapanca (‘Facility’), we attach great importance to the confidentiality and security of the personal data of our guests, visitors, business partners and employee candidates. In accordance with the Law No. 6698 on the Protection of Personal Data (‘KVKK’), we would like to inform you about the processing of your personal data.

1. Data Controller Information

Forest World Sapanca

• Nailiye Mahallesi, Nailiye 4. Sokak, No: 5/1 Sapanca / Sakarya
• +90 538 884 48 88
• info@forestworldsapanca.com
• https://forestworldsapanca.com

2. Processed Personal Data

The following personal data may be collected by physical or digital means:

• Identity information (name, surname, Turkish ID/passport number)
• Contact information (phone, e-mail, address)
• Payment and billing information
• Accommodation information (reservation date, check-in and check-out times, room preferences)
• Visual and audio data (camera recordings)
• Website usage information (IP, device information, cookie data)

3. Purposes of Processing Personal Data

Your personal data are processed for the following purposes:

• Providing accommodation and reservation services
• Payment, invoice and accounting transactions
• Ensuring facility security (with camera systems)
• Managing customer relations and conducting satisfaction processes
• Promotion, campaign and information activities (in case of explicit consent)
• Fulfilment of legal obligations and official requests

4. Data Transfer

Your personal data may be shared with the following persons and institutions within the scope of Articles 8 and 9 of the KVKK by taking necessary security measures:

• Authorised public institutions and organisations
• Contracted business partners and service providers (for example: reservation systems, payment infrastructures, software companies)
• Legal advisors and financial advisors

5. Collection Method and Legal Reason

Your data is collected through channels such as website, telephone, e-mail, physical forms, security cameras; for legal reasons such as the establishment and performance of the contract, fulfilment of legal obligations and explicit consent.

6. Your Rights under KVKK

Pursuant to Article 11 of the LPPD, you have the following rights:

• To learn whether your personal data has been processed
• To request information if it has been processed
• To learn the purpose of processing and whether it is used in accordance with the purpose
• To know the third parties to whom it is transferred domestically or abroad
• To request correction in case the data is incomplete or incorrectly processed
• To request deletion or destruction of data in accordance with Article 7 of the KVKK
• To request notification of the transactions made to third parties to whom the data is transferred
• To object to the occurrence of a result against you as a result of analysis by automated systems
• To request compensation for the damage in case you suffer damage due to unlawful processing of personal data

7. Application Methods

In order to exercise your rights mentioned above, you can contact us, apply in writing or by the methods determined by the Personal Data Protection Board.